Terms & Conditions

1. Bookings

By requesting a quote or booking a chauffeur service with Apex Limo & Chauffeur Dubai, you confirm that the details provided — including pickup and drop-off locations, date, time, flight number where applicable, vehicle selection, and passenger and luggage count — are accurate to the best of your knowledge. A booking is considered confirmed only once you receive confirmation from our team by phone, email, or WhatsApp, referencing your booking reference number; a submitted enquiry or quote request alone does not constitute a confirmed booking.

Bookings may be made for a one-way or return airport transfer, hourly or full-day hire, a multi-vehicle event or wedding booking, or a standing corporate account. Where a booking involves multiple vehicles or an extended itinerary, final vehicle assignments and timing are confirmed directly with your point of contact ahead of the trip.

2. Cancellations

• Cancellations made more than 24 hours before scheduled pickup are eligible for a full refund or free rescheduling.
• Cancellations made within 24 hours of scheduled pickup may be subject to a cancellation fee, communicated at the time of booking.
• No-shows, where the client cannot be reached or located at the confirmed pickup point within the applicable waiting time, may be charged in full.
• Weddings, events, and multi-vehicle bookings may carry a separate cancellation policy — including a longer notice period or a non-refundable deposit — confirmed in writing at the time of booking.
• Corporate accounts may cancel or amend standing bookings under the notice terms agreed when the account was set up.

3. Refunds

Where a cancellation qualifies for a refund under Section 2 above, or where Apex Limo & Chauffeur Dubai is unable to fulfil a confirmed booking due to circumstances within our control, any amount already paid will be refunded to the original payment method within a reasonable timeframe, typically within 5–10 business days depending on the payment method and provider. Deposits paid for weddings, events, or multi-vehicle bookings may be non-refundable once a specific vehicle or date has been reserved on your behalf, as disclosed at the time of booking. Refund requests should be sent to the contact details in Section 12 with your booking reference number.

4. Payments

Pricing is confirmed at the time of booking or quote and is fixed for the agreed itinerary, except where the scope of the trip changes — such as additional stops, extended waiting time, extra hours, or an added vehicle. Standard toll charges are included in quoted city-transfer pricing. Corporate accounts may be invoiced monthly under separately agreed terms rather than paying per trip. Accepted payment methods (card, bank transfer, or cash for select bookings) are confirmed at the time of booking, and a deposit may be requested for larger event, wedding, or multi-vehicle bookings.

5. Chauffeur Services

Every booking is fulfilled by a professional, licensed chauffeur employed or contracted by Apex Limo & Chauffeur Dubai; none of our vehicles are made available for self-drive hire. Chauffeurs are trained in professional etiquette, discretion, and safe driving, and are expected to conduct themselves accordingly on every trip. While we make every reasonable effort to assign the specific vehicle model requested, Apex Limo & Chauffeur Dubai reserves the right to substitute a comparable or superior vehicle in the event of unforeseen mechanical issues, maintenance requirements, or operational necessity, without reducing the standard of service.

6. Waiting Time Policy

For airport pickups, complimentary waiting time is included to account for immigration and baggage claim, tracked from actual flight landing time via live flight tracking rather than the originally scheduled landing time. For all other pickups, a short complimentary grace period is included from the scheduled pickup time. Waiting time beyond the complimentary period may be charged at an hourly rate, communicated at the time of booking or on request.

7. Airport Transfer Terms

• Flight numbers must be provided at the time of booking so we can track your flight for arrivals.
• Pickup time for arrivals is calculated automatically based on live flight tracking, not the originally scheduled landing time.
• For departures, clients should be ready at the confirmed pickup time to allow for check-in and security at the airport.
• Meet-and-greet service includes name signage in the arrivals hall and assistance with luggage to the vehicle.
• Coverage includes Dubai International Airport (DXB) and Al Maktoum International (DWC), and other UAE airports on request.

8. Client Responsibilities

• Provide accurate contact details, locations, and timing at the time of booking, and update us promptly if any of these change.
• Ensure passenger count and luggage do not exceed the selected vehicle's stated capacity.
• Behave respectfully toward chauffeurs; abusive, unsafe, or unlawful behavior may result in the trip being ended without a refund.
• Inform us in advance of any special requirements, such as child seats, accessibility needs, or event-specific instructions.
• Be responsible for the conduct of all passengers travelling under a single booking, including any damage caused to the vehicle.
• Comply with all applicable laws while travelling, including seatbelt use and any restrictions communicated by the chauffeur for safety reasons.

9. Service Availability

Chauffeur and booking services are available 24 hours a day, seven days a week, including public holidays, across Dubai and the wider UAE. While we make every effort to honor confirmed bookings without exception, availability of a specific vehicle model cannot be guaranteed for same-day or last-minute requests, and may be more limited during peak periods such as major public holidays or large city-wide events. Apex Limo & Chauffeur Dubai is not liable for delays or service interruptions caused by circumstances beyond our reasonable control, including but not limited to severe weather, road closures, force majeure events, or actions of third parties such as airport or airline operations.

10. Liability

Apex Limo & Chauffeur Dubai carries commercial insurance for its fleet and chauffeurs, covering passenger transport in the ordinary course of business. Our liability for any claim arising from a booking is limited to the value of that booking, except where liability cannot be limited or excluded under applicable UAE law (such as liability for death or personal injury caused by negligence). We are not liable for indirect or consequential losses, including missed flights, connections, or events, except where such loss arises directly from our own negligence in providing the service.

11. Governing Law

These terms are governed by the laws of the United Arab Emirates, and any disputes arising from or in connection with a booking will be subject to the exclusive jurisdiction of the courts of Dubai.

12. Contact Us

For questions about these Terms & Conditions, or to discuss a specific booking, cancellation, or refund, contact us at bookings@apexlimodubai.com or +971 52 942 6152, available 24/7.